Help Desk Survey - Information Technology

Information Technology Help Desk Survey

You recently contacted Information Technology via the IT Helpdesk in relation to a Trouble, Request or Query that needed to be attended to.

This survey provides you with the opportunity to provide feedback on the appointment, timeline, resolution and overall service provided.

Your anticipated feedback is welcomed and will be used to improve the overall service we provide.

If you have any questions in regards to this survey, please send your query to: helpdesk@ccri.edu

What kind of comment would you like to send?

PraiseSuggestionProblemComplaint

What is your reason for calling the IT Helpdesk?

E-mail
Hardware Problem
Network

Installation Request
Software Problem
Security Issue

Other

How often do you contact the IT Helpdesk?

DailyWeeklyMonthlyOther

When you contact the IT Helpdesk are your calls/inquiries answered promptly:

Very GoodGoodVariableBelow StandardUnacceptable

Please rate the IT Help Desk member that served you on a scale from one to five (five being extremely satisfied).

	1	2	3	4	5	N/A

If a desktop visit was required to solve this problem, please answer questions 1 - 2.

1. Please rate the total time required to complete the repairs. (Business days/hours)

1 - 4 hours5 - 7 hours2 days3 days4 or more days

2. After the Desktop Technician dealt with the problem...

You were happy with the results.
The repair wasn't 100% but you are managing with it.
Several calls had to be made about the same problem.

Please provide us with any additional comments, recommendations, or suggestions to increase your satisfaction with the service that you receive from the IT Helpdesk and Desktop Support:

If you would like us to contact you, please leave your email address.