Community College of Rhode Island

Information Technology Help Desk Survey

You recently contacted Information Technology via the IT Helpdesk in relation to a Trouble, Request or Query that needed to be attended to.

This survey provides you with the opportunity to provide feedback on the appointment, timeline, resolution and overall service provided.

Your anticipated feedback is welcomed and will be used to improve the overall service we provide.

If you have any questions in regards to this survey, please send your query to: itsd@ccri.edu

What kind of comment would you like to send?
PraiseSuggestionProblemComplaint
What is your reason for calling the IT Helpdesk?
E-mail
Hardware Problem
Network
Installation Request
Software Problem
Security Issue
Other
How often do you contact the IT Helpdesk?

DailyWeeklyMonthlyOther
What is your preferred method of contacting the IT Helpdesk?
PhoneE-mailWeb FormOther Not Applicable
When you contact the IT Helpdesk are your calls/inquiries answered promptly:
Very GoodGoodVariableBelow StandardUnacceptable

Please rate the IT Help Desk member that served you on a scale from one to five (five being extremely satisfied).

  1 2 3 4 5 N/A
Appeared knowledgeable and competent?
Professional and courteous?
Diagnose and resolve your inquiry?
Communicate well?
Overall quality of telephone support?
If a desktop visit was required to solve this problem, please answer questions 1 - 2.
1. Please rate the total time required to complete the repairs. (Business days/hours)
1 - 4 hours5 - 7 hours2 days3 days4 or more days
2. After the Desktop Technician dealt with the problem...
You were happy with the results.
The repair wasn't 100% but you are managing with it.
Several calls had to be made about the same problem.
Overall, how satisfied was your customer service experience?
Very GoodGoodVariableBelow StandardUnacceptable

Please provide us with any additional comments, recommendations, or suggestions to increase your satisfaction with the service that you receive from the IT Helpdesk and Desktop Support:

If you would like us to contact you, please leave your email address.